Order Management Solutions

We have worked with a wide variety of industries, such as eCommerce, retail, manufacturing, healthcare, and pharmaceuticals, to enhance their order management processes. Our broad experience gained from working with these sectors provides us with the expertise and skills transferable to numerous other industries.

Our order management system tracks orders from start to finish, beginning with confirmation and ending with fulfillment. It digitally records every step, including inquiries, quotes, purchase orders, fulfillment, invoicing, and returns.

For real-time tracking, we link our system with your sales channels and logistics to capture orders instantly. We use advanced tech to update order status at every stage, from confirmation to delivery, and connect to inventory and warehouse systems for up-to-date stock and progress info.

Our customers get immediate order confirmations, processing updates, shipping and tracking details, delivery estimates, and delivery confirmations. They’re promptly informed of any delays and given clear instructions for returns and refunds. We also personalize how they receive updates (like email or SMS) and choose the frequency of these notifications.

We primarily use electronic proof of delivery systems. When a delivery is completed, the recipient’s signature is captured digitally, along with the time and GPS location. In some cases, we also use photo evidence of the delivered items at the destination as additional verification. We routinely cross-check the electronic POD data with reports from the delivery personnel to ensure consistency and accuracy.

We use tools like barcode scanners and OCR (Optical Character Recognition) to cut down on manual typing and mistakes. For important info that needs manual input, we have two people enter the same data separately. Our system then checks for any differences. We conduct regular audits and quality checks of the data in our system, comparing it with original documents to make sure everything’s correct. Our teams are trained to check for common mistakes to avoid. Governed by data validation rules, our systems immediately spot and flag odd or inconsistent data, helping us fix mistakes early on.

We prepare customizable reports that fit each client’s unique needs. First, we figure out what specific information and key performance indicators (KPIs) are important for your business, beyond the standard reports we already provide. Our team can create custom reports that focus on your business goals and operations. These reports can pull together data from different areas like order processing, inventory, customer interactions, and shipping.

You can get these reports in various formats like PDF, Excel, or interactive dashboards, and choose how often you want them – daily, weekly, monthly, or just when you need them. We can automate these reports for convenience. They can be in real-time, giving you the latest insights. You can also set specific parameters and filters to focus on what’s important to you. Our reports can be interactive, with clickable details, and include analysis like trends and predictions to help you make smart decisions.

Yes, we do offer free trials to help you gain confidence in our services and help you evaluate our team’s capabilities, understand how we work as an extension to your existing team, and assess the overall impact on your order management workflow.

During the trial, our team will work closely with you to ensure smooth integration and to provide any necessary training and support.

In the process of choosing vendors for outsourced order management we consider several key factors to pick the best for our clients. We look at the vendor’s pricing, including hidden costs and potential for increases. We evaluate the quality of their service, their industry experience, and their ability to handle tasks like ours. It’s important that their technology can integrate with ours and that they meet our service level agreements and compliance standards.

We also consider their support and maintenance quality, assess any risks involved, and check their flexibility and ability to scale services. Delivery timeframes and the potential for a long-term partnership are also crucial. Our goal is to choose vendors who provide value, quality, and align with our long-term goals, ensuring top service for our clients.

Our RFP handling process is client focused. Our goal is to provide detailed, accurate responses that exceed client expectations. First, we distribute the RFP to the right departments using a centralized system to ensure expert review. Each department sends in their cohesive response. These are compiled into one document, which undergoes a quality check for accuracy and clarity. Our multi-tier review process, including a scoring system, ensures we meet all client requirements. We always seek feedback after submission for continuous improvement and make sure to submit our responses on time.