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BPM

Supplier performance management improves sourcing quality, vendor evaluation and spend management for leading business process management company

Supplier performance management improves sourcing quality, vendor evaluation and spend management for leading business process management company Banner

Client Profile

An integrated business process management services provider, offering a diverse range of customized data solutions and services across industry verticals to a global clientele. The company used a hybrid model of in- house operations and contractual outsourcing to meet deliverables.

Business Need.

The company depended heavily on multiple service providers from different geographies to deliver thousands of projects of varying complexities. A robust vendor management system was imperative to ensure quality vendor onboarding, tracking and evaluating performance and for optimal spend management.

The company wanted a digitalized and robust vendor management process to ensure:

  • Effective screening mechanism to ensure onboarding of vendors who could provide best quality at optimal prices while meeting organizational and project guidelines.
  • Effectively evaluate comparative vendor performance against defined metrics.
  • Track status and progress of deliverables through real time visibility.
  • Optimize spends across procurement spectrum through spend analysis mechanisms.
  • Get an idea of resource availability/ free resources across vendor network to plan ramp ups.

Challenges.

Solution.

Designed and deployed a robust supplier performance management system that provided real time visibility across procurement operations from sourcing to performance analysis and invoicing. Current processes were assessed and documented to create data-driven SOPs, and legacy supplier/vendor data was integrated to empower the client with interactive dashboards and real-time intelligent insights.

Approach.

Sourcing

Integrated Vendor Database

Vendor Performance Evaluation and Tracking

Business Impact.

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