The client is a data company that provides insights on household products. Their actionable product information delivered through their SaaS application helps property managers, insurers, and real estate owners make informed decisions about mechanical products and household appliances. They are headquartered in Louisville, Kentucky.
The client offered near real-time valuation of household appliances and mechanical products to help their clients take informed repair, sale, maintenance etc. decisions based on product valuation.
Their API-based application allowed customers to upload images of their products and appliances with detailed specifications. The client would then verify and validate the specifications against a pre-defined checklist of product data such as model number, serial number, manufacturing date, certificate year, barcode, etc.
To increase operational efficiency in terms of speed, quality and cost, the client was looking to outsource their product data validation operations. Outsourcing would also help the client address fluctuating volumes without having to scale up and down resources. They hence partnered with HitechDigital on the project.
The project team at HitechDigital assessed the scope of work and highlighted the following challenges with they would need to address:
Designed a seamless three-step workflow for entry, verification, and validation of information related to household appliances. This involved:
Data Entry & Validation of Household Property
Data Validation of Household Property
Household Property Portal
