Resource utilization solution increased workforce productivity by 20% while minimizing order delays for a global manufacturer Banner

Business Process Management & Analytics

Resource utilization solution increased workforce productivity by 20% while minimizing order delays for a global manufacturer

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Client Profile

A global company, with a revenue of over $1 billion, a team of 4,000 working from multiple offices in the U.S., Europe and China. The company manufactures and sells products as part of its fundraising activities for nonprofits, with production sites at 15 global locations.

Business Needs.

With over 100 resources managing 30+ processes supervised by 15 stakeholders across locations, and dealing with an average weekly volume of over 300 orders, the client required a real-time visibility solution to:


Order processing and data governance varied for 15+ locations making data consolidation very tricky, as there existed lots of differences across parameter names, values, units, etc.

Access to resource utilization and performance information lost in data silos creating data accessibility issues, as resource utilization reporting was limited to periodic meetings, and the stakeholders overseeing order management got updates only during these meetings.

Absence of standardized information management processes: The information management varied across locations and across stakeholders, with varied reporting formats for each level of seniority (project manager, region manager, account manager, etc.).


The first step involved identifying the most effective solutions to address the challenges arising from diverse information management, data quality and data consolidation bottlenecks:


The solution designed was a single source of truth for information across processes enabling:

  • Real-time tracking of resources managing order processing and report generation.
  • Real-time views on order status per individual resource and report generation.

The solution allows the client to:

  • Track and minimize order delays.
  • Get insights and alerts to enable continuous improvements in order processing.
  • Prevent work overload and team performance issues (technical, otherwise).
  • Identify best performing personnel by optimum productivity and skills.

Developing a dashboard to create a single source of truth to track resource utilization metrics for all managing stakeholders at the level of individual resource per order. This included

Business Impact.

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